Terms & Conditions
These Terms & Conditions explain the rules that apply when you browse PawVoyage or place an order with us. They do not reduce any consumer rights that cannot legally be excluded.
1. About PawVoyage
This online store is operated by PawVoyage, trading as PawVoyage. You can contact us at pawwvoyage@gmail.com.
Business address:
48 Aldersey Gardens, Barking, England, United Kingdom
2. About these terms
These terms apply to your use of this website and to contracts for products purchased from PawVoyage. Please read them before placing an order. By placing an order, you confirm that you are legally capable of entering into a binding contract.
3. Products and product information
We take reasonable care to describe and photograph products accurately. Screen settings, lighting and production batches can cause minor differences in colour or appearance. Product measurements are approximate unless stated otherwise. The PawVoyage Explorer carrier is listed at 46 × 28 × 28 cm; you should measure your pet and check suitability before ordering.
Images showing pets, vehicles or travel settings are illustrative. A pet carrier does not replace appropriate supervision, restraint or compliance with transport-provider rules.
4. Prices and availability
Prices are displayed in the currency shown on the store and at checkout. Where applicable, taxes and delivery charges are shown before you complete your order. Product availability can change without notice. If we cannot supply an item after you order, we will contact you and refund any amount paid for that item.
5. Orders and contract formation
Submitting an order is an offer to purchase. An automated order acknowledgement confirms that we have received your order but does not necessarily mean it has been accepted. The contract is formed when we confirm acceptance or dispatch the order. We may refuse or cancel an order where payment is not authorised, stock is unavailable, an obvious pricing error has occurred, or we reasonably suspect fraud or misuse. Any payment taken for a cancelled order will be returned to the original payment method.
6. Payment
Payment is processed through the payment methods made available at Shopify checkout. You are responsible for providing accurate billing information and for ensuring that you are authorised to use the selected payment method. We do not ask customers to send full card details by email or through our contact forms.
7. Delivery
Current processing information, delivery estimates and available delivery services are shown on our Shipping & Delivery page and at checkout. Delivery dates are estimates unless we expressly agree a guaranteed date. Unless a different timeframe is agreed, we will deliver within the period required by applicable consumer law.
Please provide a complete and accurate delivery address. Contact us promptly if you notice an address error. We will try to help before dispatch, but changes cannot be guaranteed after fulfilment has started.
8. Cancellation rights, returns and refunds
For most goods bought online, UK consumers have a statutory right to cancel within 14 days after delivery without giving a reason. After notifying the trader of cancellation, the consumer normally has a further 14 days to return the goods. Our separate 30-day PawVoyage return guarantee is an additional store benefit for eligible returns and does not replace or reduce statutory rights.
To request cancellation or a return, contact pawwvoyage@gmail.com with your order number and a clear statement of what you would like us to do. Full instructions are in our Refund Policy and Returns & Refunds guide.
For eligible change-of-mind returns under our store guarantee, PawVoyage will arrange or cover return postage as set out in the instructions we send you. Statutory rights remain unaffected.
Model cancellation form
To: PawVoyage, pawwvoyage@gmail.com, 48 Aldersey Gardens, Barking, England, United Kingdom
I hereby give notice that I cancel my contract of sale for the following goods:
Order number: ____________________
Goods: ____________________
Ordered on / received on: ____________________
Name: ____________________
Address: ____________________
Date: ____________________
9. Faulty, damaged or incorrect products
If an item is faulty, not as described, damaged on arrival or incorrectly supplied, contact us as soon as reasonably possible with your order number and details of the problem. Photographs can help us investigate more quickly. We will provide the remedy required by applicable consumer law and nothing in these terms limits those rights.
10. PawVoyage 30-day return guarantee
Our voluntary 30-day return guarantee provides additional time for eligible returns. It is separate from statutory cancellation rights and legal remedies for faulty goods. Conditions for the voluntary guarantee are explained on the 30-Day Guarantee and Refund Policy pages.
11. Pet suitability, safety and travel use
The PawVoyage Explorer is intended as a pet carrier and temporary travel enclosure. Suitability depends on your pet's size, health, temperament and individual needs. Measure your pet before ordering, supervise use appropriately, and ensure expandable panels are securely closed before lifting or carrying the bag.
Airline, rail, car and other transport rules vary by operator, aircraft, route and jurisdiction. PawVoyage does not represent that the carrier is universally airline approved. You are responsible for confirming the current requirements of the airline or transport provider before travel.
12. Promotions and discount codes
Promotions may have separate dates, eligibility requirements or exclusions. Unless stated otherwise, discount codes have no cash value and cannot be combined. We may correct or withdraw a promotion affected by a genuine error, subject to orders already lawfully accepted.
13. Intellectual property
The PawVoyage name, branding, original website text, graphics and other protected content may not be copied, reproduced or commercially exploited without permission, except where the law allows.
14. Acceptable website use
You must not misuse this website, attempt unauthorised access, introduce malicious code, interfere with store security, scrape protected content unlawfully, or use the site for fraudulent or illegal activity.
15. Privacy and cookies
Our handling of personal information is described in the Privacy Policy. Our use of cookies and similar technologies is explained in the Cookie Policy.
16. Liability and legal rights
Nothing in these terms excludes or limits liability where it would be unlawful to do so or removes rights that cannot legally be excluded. To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a consumer purchase.
17. Changes to these terms
We may update these terms when our services, business practices or legal obligations change. The terms that apply to an order are those in force when the relevant contract is formed, unless a change is required by law.
18. Governing law
These terms are governed by the laws applicable to the part of the United Kingdom in which you live. You may bring proceedings in the courts available to you under applicable law.
19. Contact us
Questions about these terms can be sent to pawwvoyage@gmail.com or through our Contact Us page.