Change of mind
Applicable statutory cancellation rights and our additional 30-day return guarantee may apply. See the full Refund Policy.
Returns & refunds
Returns & Refunds
Start here if you need to return an order, report a problem or understand how refunds are handled.
Start a return
Contact pawwvoyage@gmail.com with your order number and reason for return, then wait for instructions before sending the parcel.
Faulty or damaged item
Contact us promptly with details and photographs where helpful. Your statutory rights remain unaffected.
Refunds
Approved refunds are returned to the original payment method and handled within the timeframe required by the applicable policy and law.