1. Find your dispatch email
Open the shipping-confirmation email sent to the address used at checkout. It is normally sent after your parcel has been handed to the delivery carrier.
Order tracking
Track Your PawVoyage Order
Use the secure tracking link in your shipping-confirmation email for the latest carrier updates. If you cannot find it, the tools below will help.
2. Open the secure tracking link
Select the tracking button or link in that email to see the carrier's latest scan and delivery status.
3. Check spam or junk
If you cannot see the email, search your inbox and spam folder for “PawVoyage”, “shipping confirmation”, “tracking” or your order number.
4. Allow time for the first scan
Tracking may not update immediately after dispatch. Carrier scans can take several hours and occasionally longer during busy periods.
Where do I find my tracking number?
Your tracking information is normally included in the shipping-confirmation email sent after dispatch. Depending on the carrier, you may receive a tracking number, a direct tracking link, or both.
Tracking has not updated
Wait a reasonable period for the first carrier scan, then check again. If the status remains unchanged for an unusually long time or the estimated delivery window has passed, contact us with your order number and the email address used at checkout.
Parcel marked delivered but not received
- Check the delivery location and any nominated safe place.
- Ask household members, reception staff or neighbours where appropriate.
- Confirm the delivery address shown on your order confirmation.
- If the parcel still cannot be found, contact PawVoyage so we can help investigate with the delivery information available to us.
Protecting your order information: This page does not display private order details from an order number alone. Use the secure tracking link sent to your checkout email or sign in to the customer account connected to your order.
Can't find your tracking information?
Send us your order number and checkout email and we will help locate the dispatch information.