Customer care

We’re here to help.

Questions about your order, delivery or PawVoyage carrier? Our support team will help you find the answer.

Order tracking

Your tracking number is emailed to you when your order has been dispatched.

UK delivery normally takes 4–7 business days after dispatch.

Eligible orders are covered by our 30-day return guarantee.

Email us with your order number and clear photos so we can investigate and resolve the issue.

We aim to reply within 24 hours, Monday to Friday.